Terms and Conditions

Effective Date: 16 June 2026

RP Installations is the trading name of
Paul Brooksbank & Ben Stollery,
operating as a partnership.

For any questions regarding these Terms and Conditions, please contact:

Email: hello@rpinstallations.co.uk
Paul: 07815 100139
Ben: 07787 331177

1. About Us

RP Installations provides professional electrical services to domestic and commercial customers throughout Herefordshire, Monmouthshire and the surrounding areas.

For legal purposes the business operates as:

Paul Brooksbank & Ben Stollery t/a R P Installations

2. Quotations

All quotations are provided free of charge unless otherwise agreed.

Quotations remain valid for 30 days from the date issued unless otherwise stated.

Acceptance of a quotation may be given by email, written confirmation or verbal agreement where appropriate.

Any changes requested after acceptance may require a revised quotation.

3. Scope of Work

Our quotation details the work included within the agreed price.

Any additional work requested outside the original scope may incur additional charges, which will be discussed and agreed before commencement.

4. Access to the Property

The customer agrees to provide reasonable access to the property during agreed working hours.

Where access cannot be provided or appointments are missed, additional charges may apply.

5. Customer Responsibilities

The customer is responsible for:

Providing safe access to the property.
Informing us of any known hazards.
Ensuring utilities are available where required.
Removing or protecting valuable belongings where practical.

6. Payment Terms

Payment is due upon the satisfactory completion of the work, unless otherwise agreed in writing.

Invoices may be paid by:

Bank Transfer (BACS)
Cash
Debit Card
Credit Card

Late payments may result in statutory interest and recovery costs where applicable under UK legislation.

7. Materials

Unless otherwise agreed, materials remain the property of RP Installations until payment has been received in full.

We reserve the right to substitute equivalent products where necessary due to supplier availability.

8. Delays Beyond Our Control

We shall not be liable for delays caused by circumstances outside our reasonable control including but not limited to:

Severe weather
Supply chain shortages
Illness
Power outages
Emergency call-outs
Acts of God

We will make every reasonable effort to minimise delays.

9. Guarantees

All workmanship is carried out to a professional standard and in accordance with current UK electrical regulations applicable at the time of installation.

Manufacturer warranties remain subject to the manufacturer’s own terms and conditions.

10. Certification

Where applicable, electrical certificates and documentation will be issued following completion of the work in accordance with current regulations.

11. Customer Cancellations

If work is cancelled before commencement, no cancellation charge will normally apply unless special-order materials have already been purchased or significant preparation has taken place.

Where bespoke materials have been ordered specifically for a project, the customer may remain liable for those costs.

12. Complaints

We are committed to providing excellent customer service.

If you are dissatisfied with any aspect of our work, please contact us as soon as possible:

Email: hello@rpinstallations.co.uk
Paul: 07815 100139
Ben: 07787 331177

We will acknowledge your complaint promptly and aim to resolve the matter fairly and efficiently.

13. Liability

Nothing within these Terms limits or excludes liability for death or personal injury caused by negligence or any liability which cannot legally be excluded.

Subject to this, our total liability shall not exceed the value of the contract under which the claim arises.

We shall not be liable for indirect or consequential losses.